12th November 2025
Waterstream were honoured to have been shortlisted for the prestigious Customer Loyalty Award at the 2025 Lloyds British Business Excellence Awards. The ceremony, held at the iconic Grosvenor House Hotel in London on 11th November, brought together some of the most innovative and customer-focused companies in the country.
The shortlisting reflects Waterstream’s unwavering commitment to delivering exceptional customer experiences, from original design and installation to ongoing pool maintenance. Their dedication to innovation, precision-engineered solutions, and long-lasting client relationships continues to set high standards within the industry. With over 100 businesses entering this category, making the shortlist is a proud achievement for Waterstream.
“We are incredibly proud to have been shortlisted for the Customer Loyalty Award,” said Alex Kemsley, Managing Director at Waterstream. “This recognition is a testament to the hard work and dedication of our team, and the trust and support of our valued clients. We would like to express our sincere thanks to the judges, event organisers, and the entire Lloyds British Business Excellence Awards team for this opportunity.”
Simon Dickson, Financial Director, added: “Congratulations to the winners and all fellow shortlisted nominees. It’s an honour to be celebrated amongst the very best in British business. Being recognised at this level inspires us to keep raising the bar in luxury pool service and customer satisfaction.”
Waterstream’s shortlisting at the British Business Excellence Awards highlights its leading role in the industry and reaffirms its ongoing commitment to innovation and exceptional service.
24th July 2025
The category celebrates businesses who demonstrate the highest levels of customer loyalty, engagement, and experience. We’re committed to delivering these markers for our clients every day, so this recognition is testament to the drive and dedication of our teams.
Co-Managing Director, Alex Kemsley: “We are absolutely thrilled and incredibly proud to be shortlisted for this award. This recognition is a true testament to the dedication of our entire team and our unwavering commitment to putting our customers at the heart of everything we do. Building lasting relationships and ensuring our clients feel truly valued is paramount to Waterstream, and this nomination validates all the hard work we’ve invested in nurturing that loyalty.”
We’re looking forward to meeting the judges and expanding on our story, mission and vision for further transforming our industry.
Simon Dickson, Co-Managing Director added: “Being named a finalist is a significant achievement for Waterstream and fills us with immense pride. It reflects our core philosophy of delivering not just exceptional products, but also an unparalleled customer experience that fosters trust and long-term engagement. This shortlist position at such a prestigious event as the Lloyds British Business Excellence Awards highlights the success of our client-centric approach and motivates us to continue exceeding expectations for every single Waterstream customer.”
Thank you to all of our customers for their ongoing support and congratulations to all the finalists.
